Help Center


Can I re-download my designs?

Absolutely. You may access your purchased designs at any time by logging in to your Cricency Account and clicking “Downloads”.  There is no limit to how many times you can download each item.

What format are the items on Cricency?

The file formats vary for each item sold on Cricency, so please refer to each item’s description.

Where do designs I purchase from Cricency go?

In order to complete a purchase on Cricency, you will need to create an account.  If you are a first time customer, you will be able to create an account during the checkout process.

Do I have to create an account?

All designs purchased from Cricency – including those in bundles – are stored in your Cricency Account. Sign into your account > click “My Account” > Orders to view your order history and re-download any purchases.

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